Legal information and platform terms

01In short

In plain language. VantageOK connects a customer with an independent executor — a carrier or a crew of loaders. That executor takes the contract, the performance and the payment for the job. The platform may receive only a commission for the connection service. It does not carry the cargo, does not store it and is not liable for the executor’s work.

If the Ukrainian, Russian and English texts differ, the Ukrainian version applies.

02Parties and details

Platform — the person operating the site under the trade name “ВантажОК” and providing an information and communication service.

Customer — a person who submits a request for transport, a move or loading work.

Executor — an independent carrier, a crew of loaders or another contractor engaged through the platform. The executor is not an employee of the platform.

Trade name: ВантажОК
Website: https://vantageok.com.ua
Phone: +38 (063) 724-86-04
Email: vantageokua@gmail.com
Telegram: t.me/vantageok
Place of business: Kyiv, Ukraine. Requests cover Kyiv and the Kyiv region
Calls: 09:00–21:00

The invoice, tax code and payment documents for the job belong to the executor: the executor performs the order and is paid for the work. The platform does not issue those documents and does not take the money for performance in the executor’s place. The platform’s only remuneration is a commission for the platform service, meaning for connecting the customer with the executor. The 06:00–23:00 window on the site is a guide to when executors may go out. It is not a promise that the platform itself hauls cargo.

03Role of the platform

The platform provides a technical channel: it receives a request, passes it to an executor and helps the parties get in touch. The model is close to on-demand services where an independent executor performs the job.

The platform is not the carrier and is not a party to the contract of carriage or moving.
The platform is not the executor’s employer and does not run the crew as its own staff.
The platform does not guarantee that a particular executor will accept a job.
The platform does not take possession of the cargo and does not store it.
The platform receives at most a commission for the connection service. Payment for performing the order goes to the executor.

The contract for carriage, loading, unloading or a move arises between the customer and the executor after the executor confirms.

04The site is not an offer of carriage

Texts, examples and prices marked “from” are an invitation to enquire and clarify the terms, not a public offer of carriage by the platform (the logic of Article 641 of the Civil Code of Ukraine).

Only the terms the executor confirms before work starts become binding: scope, time, address, price and payment method. Until that confirmation, the request can be withdrawn.

05How a contract arises

The customer describes the cargo, addresses, floor, lift and access.
The platform passes the request to one or more executors.
The executor confirms that they take the job and states the price, time and scope.
The customer agrees. From that moment the contract for the work is between the customer and the executor.

Confirmation may be a call, a Viber or Telegram message, or another method the parties actually used. The platform may keep a technical trace of the request in order to pass it on and to review a complaint about the channel itself.

06Platform duties

Provide the contact channel and pass the request to an executor.
Not knowingly publish false information that the platform itself controls on the site.
Process personal data under the privacy policy.
Review reports of fraud and abuse sent to the platform’s contacts and restrict access to the channel if a report is confirmed.

The platform is not obliged to inspect every item, premises or the executor’s licence before departure unless the law expressly requires another check.

07Customer duties

Give true information about the cargo, weight, size, addresses, floor, lift, passes and access time.
Have the right to dispose of the property and to admit the executor.
Not hand over prohibited cargo.
Agree the price and scope with the executor before work starts.
Not use the site for fraud, spam or fake orders.

The consequences of incomplete or untrue information about the haul itself are settled between the customer and the executor.

08Price

Prices marked “from” on the site are indicative. They depend on volume, distance, floor, lift, time and extra work. The executor states the final price, and the customer confirms it before the start.

The platform is not obliged to keep on the site the price at which a particular executor will agree to go out.

09Payment

The customer pays the executor for the haul, the loading work or the move. The executor is a third party: the executor performs the order and is paid for the work. The platform is not a party to that payment and does not issue the invoice for the job.

Commission for the platform. VantageOK may receive only a commission for the platform service: for passing the request to an executor and connecting the parties. The commission is not the price of the haul, is not a prepayment for carriage and does not make the platform the carrier. If a commission applies to a particular request, its amount is named separately before confirmation. The platform does not take the money for performing the order in the executor’s place.

10Cancellation

Until an executor is assigned or has departed, a request made through the platform can be withdrawn by phone, Viber, Telegram or email.

After the executor has left, cancellation and any call-out charge are governed by what the customer agreed with the executor. The platform does not set that amount in the executor’s place.

11Prohibited cargo and prohibited use

The platform must not be used to seek transport of weapons, ammunition, explosives, drugs, hazardous substances without permission, stolen property, or anything whose circulation is prohibited.

It is forbidden to break into the site, to collect data automatically in breach of the terms of use, to impersonate the platform or an executor, or to post false orders.

12Valuables

Cash, jewellery, documents, securities and media holding the only copy of data must be named separately to the executor before work starts, and the parties must agree whether the executor takes them. The platform does not accept or store such items.

If valuables are hidden in the goods and were not disclosed to the executor, a dispute about loss or damage is between the customer and the executor.

13Platform liability

The platform is not liable for quality, delay, a missed departure, loss or damage to cargo, or for payment, the invoice and any refund of money for the job itself. Those issues belong to the contract between the customer and the executor. A claim about performance and payment of the work is made to the executor.

The platform is liable for its own fault in running the channel: for example, if it passed a contact it knew to be wrong, or if it is shown that it failed to forward a timely cancellation the customer sent to the platform. Liability that the law does not allow an information-service operator to exclude also remains.

Lost profit and indirect loss are not compensated to the extent the law allows that exclusion.

What is not limited. Harm to life and health, and harm caused intentionally, are not limited by these terms. Consumer rights under the Law of Ukraine on Consumer Rights Protection remain. A clause that conflicts with them does not apply to that extent. The rest of the text stays in force.

14Force majeure

War, martial law, an air-raid alert, curfew, blackouts, road closures and binding decisions of public authorities suspend the channel without a breach by the platform.

This clause does not rewrite the contract between the customer and the executor and does not release the executor from duties the executor confirmed, except where the obstacle also affects the executor.

15Data, disputes and changes

Name, phone, addresses and the content of a request are processed in order to pass the order to an executor and to stay in contact. Details are in the privacy policy.

A dispute about the haul, the cargo, payment for the work and damage to property is resolved by the customer with the executor. A dispute about the website and the information service is first addressed in negotiations with the platform. If there is no agreement, it goes to court under the law of Ukraine.

A consumer keeps the right to sue under consumer-protection procedure. Disputes about the platform service between business parties are heard by the courts of the city of Kyiv.

The platform may update these terms by publishing a new version on this page. The new version applies to requests made after publication. An order already confirmed by an executor is performed on the terms the parties confirmed.

Site rules, copyright and the ban on copying are set out in the terms of use.

Questions about these terms: vantageokua@gmail.com, +38 (063) 724-86-04.